The first AI support orchestrator built for blockchain gaming. Not a chatbot — a contextual intelligence system that knows your game, your economy, and your journey.
Powered by GPT-4o-mini · 14 Languages · Self-Learning
Felix doesn't just match keywords. It follows a multi-layer strategy — always serving the most reliable answer first, escalating to AI only when needed.
Hybrid retrieval: BM25 lexical + pgvector dense embeddings (text-embedding-3-small), fused via Reciprocal Rank Fusion. HNSW index, daily auto-embed cron. Confidence threshold 0.65.
Instant keyword-pattern matching for high-confidence answers across all game topics.
Advanced AI with full player context. Sentiment-aware responses with structured confidence scoring.
Auto-creates tickets with full context. Your admin team is notified instantly via Telegram.
Felix is backed by a curated local knowledge repository that continuously grows. Every resolved support ticket is automatically converted into a validated KB entry — no manual curation needed.
Markdown knowledge files ingested into Neon Postgres knowledge_base table.
Ranked retrieval: helpful answers rise, negatively-rated ones decay. Score range 0.1–2.0.
Thumbs up +0.1 / Thumbs down -0.1 on quality_score. Admin reviews auto-drafted low-quality entries.
Resolved ticket + resolution → instant KB entry with sourceTicketId. 450+ entries and growing.
Felix doesn't just answer questions — it proactively suggests actions based on your game state.
New player with 0 cats? Felix guides them step by step.
Habitat below level 3? Felix reminds you to upgrade.
EF ready? Breeding complete? Felix keeps you updated.
Got 3+ common cats? Try fusion for rarer ones.
High balance? Felix suggests staking for passive income.
Ready to cash out? Felix explains the process.
Have FTON to spare? Felix suggests spinning or opening boxes.
4+ cats? Felix recommends listing on the marketplace.
Ascend cats in the Cosmic Sanctuary and give them unique names.
Milestones waiting? Felix tracks your progress and ranking.
Daily treasure hunt active? Video boost available? Felix reminds you.
High habitat level? Felix guides you to breed rare cats for epic offspring.
Veteran breeder? Felix suggests fusing cats into powerful new breeds.
Marketplace pro? Felix recommends auctions for better prices on rare cats.
Guild member with arena experience? Felix pushes you to conquer territories.
Already staking and mining? Felix suggests completing the DeFi trifecta with lending.
Felix knows the 7-tier treasury-responsive system (T0–T6) and explains the current FGOLD conversion rate live.
Felix guides you through Paw Tokens, Feline Wheel, Cat vs Mouse, and the Prize Piggy Bank permanent bonuses.
Need a fallback when ads fail? Felix knows every EF-burn cost: claim, exchange, spin, upgrade, withdrawal.
Felix knows the per-user limits: Common 40, Uncommon 25, Rare 15, Epic 10, Legendary 7, Mythic 3.
Lifetime, daily and monthly caps. Felix explains exactly what's blocking your next FGOLD withdrawal.
Felix identifies your player archetype from real game data and personalizes every response — including the opening greeting — before you even ask a question.
Deposits >$200. Felix focuses on ROI, advanced staking strategies, and precise yield numbers. Greeting includes live portfolio production rate.
Zero deposits, active 7+ days. Felix focuses on free EF sources, missions, and daily rewards — never suggests paid features.
Joined 3 days ago or less. Felix uses simple language, step-by-step guidance, and skips advanced mechanics entirely.
Active 30+ days, 5+ cats. Felix skips basics and goes straight to advanced mechanics, fusion strategies, and competitive tips.
Active staking, mining, or lending positions. Felix leads with specific APY figures, compound strategies, and DeFi optimization tips.
Marketplace and auction activity. Felix focuses on listing fees, floor prices, best practices for selling rare cats, and market timing.
Smart per-user rate limiting to ensure availability for everyone.
Full sanitization and injection prevention on all inputs.
Every interaction is logged for long-term support quality analysis.
Global low-latency responses via edge computing infrastructure.
Dedicated database tables for tickets, knowledge base, feedback, and analytics.
AI always returns structured responses with confidence scoring.
Exact token rates, withdrawal caps and cooldowns embedded in every response — zero hallucinations on economic values.
72 hours cross-session — Felix remembers context across multiple sessions. No need to repeat yourself.
BM25 score multiplied by quality_score. Useful answers are promoted, low-rated ones suppressed — continuously improving retrieval accuracy.
BM25 lexical + pgvector semantic search fused via RRF. Semantic queries matched even without exact keyword overlap.
Top-K similar KB entries injected as in-context examples. Self-calibrating via quality_score feedback loop.
Daily cron (06:00 UTC) auto-embeds new KB entries via OpenAI text-embedding-3-small. Zero manual maintenance — the knowledge base self-expands.
Felix doesn’t just answer — it learns. Every resolved ticket, every thumbs-up, every admin reply automatically expands the knowledge base.
Every new KB entry is automatically embedded via OpenAI text-embedding-3-small within 24h. HNSW index ensures sub-millisecond semantic search.
Thumbs-up boosts quality_score to 2.0. Thumbs-down suppresses to 0.1. Felix continuously re-ranks the KB based on real user feedback.
Top-3 KB entries injected as in-context examples for every AI response. Self-calibrating via quality_score — the better the entry, the more it’s used.
KB entries are language-tagged and matched to the player’s locale. Felix responds in the player’s language using the most relevant localized knowledge.
Every admin reply ≥30 chars is auto-converted to a KB entry. Support interactions become permanent knowledge — zero manual curation required.
BM25 lexical search + pgvector semantic search fused via Reciprocal Rank Fusion. Neither pure keyword nor pure semantic — the best of both, always.
500+ interconnected knowledge nodes. Every topic Felix knows, mapped as a living neural network.
Hover nodes to explore · Drag to rearrange · Scroll to zoom
Real pipeline. Demo player profile. No login needed.
Open Feline Dynasty on Telegram and tap the Felix icon. Your AI companion is ready.
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